Measuring Outcomes Based Approaches in Government Masterclass

GovernmentCareer subscribers use code CC*GC to save $100 when booking


To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.

This previously sold out Measuring Outcomes Based Approaches in Government Masterclass series is back in 2020, and is your opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy, and produce strategies to measure progress. This masterclass will be taking place in April and May in Melbourne, Canberra, Sydney and Perth.

Bring along your biggest challenges and roadblocks, and come prepared to develop practical performance indicators using proven methodologies that measure outcomes.

Who should attend?

Executives, Directors, Heads, Managers, Advisors from Federal & State Departments & Agencies with responsibilities for:

  • Outcomes
  • Corporate Planning
  • Reporting
  • Programs
  • Policy & Strategy
  • Performance
  • Evaluation

What you will take away?

  • Insights to improve operational excellence with key principles from PuMP® (Performance Measurement & KPI Methodology)
  • An understanding of what is needed to measure outcomes
  • A process for designing performance measures for outcomes
  • A method for planning how to achieve desired outcomes by translating them into step by step actions
  • Strategies to develop and establish meaningful indicators of success
  • Practical advice to better integrate these measures into existing programs and policy
  • Methods to demonstrate measurable progress towards outcomes
  • Tools and strategies to measure performance and set meaningful performance expectations
  • Practical tips to overcome common challenges when moving from measuring outputs to measuring outcomes


For more information about the masterclass,
visit the website or contact Customer Care at This email address is being protected from spambots. You need JavaScript enabled to view it.