Chandler Macleod are proud to be partnering with the Australian Federal Government for an upcoming, long term, casual recruitment project. As such, we are currently looking for experienced customer service professionals to join our growing team in roles that are due to commence in January/2020.

The core purpose of the Compliance Customer Support Officers is to assist customers with general phone-based queries and aid in the assessment and review of customer data from a range of sources, ensuring that evidence is accurate, and records are updated accordingly. You will also be required to discuss financial outcomes accumulated by recipients of the department relating to government funding.

You will be responsible for:

• Assisting customers to access, navigate or interpret the departments’ compliance policies and processes

• Solve complex problems and initiate positive outcomes for the customer

• Keep up to date with legislation and policies

• Maintenance of customer information in the internal database

• Ensuring customer confidentiality at all times

The sensitive and sometimes complex nature of the customer queries requires individuals that can demonstrate a strong level of empathy, resilience, problem solving and possess the ability to work within a highly process driven environment.

We are looking for individuals with the following experience and skills:

• Excellent customer service and administration

• Strong attention to detail

• Exemplary written and verbal communication skills

• Proven capability to resolve customer issues

• Proficiency utilising multiple computer systems

• Previous experience in a government department would be advantageous, yet not essential

This role will suit an applicant that is logical, systematic and methodical in their thinking and approach to work practices. You will have strong problem-solving skills, thrive working in a fast paced and evolving environment, and pride yourself on delivering industry best practice results

You must be an Australian citizen and willing to undergo an entry level background check. You will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $31.31 plus super.

This is a fantastic opportunity to gain experience within the government space and strong performance in the role is sure to be recognised and rewarded. We are commencing our recruitment process immediately and would encourage you to APPLY TODAY.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Due to the amount of applications please do not call the office, we will contact you should you be shortlisted.