Complaints Officer

• Work within a reputable, social sector Government agency
• Geelong location
• APS4 position

Seeking an experienced Business Support Officer with a background in Complaints Handling

About the organization
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area of the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and an excellent office location in Geelong.

About the role
As an APS4 Business Support Officer, you will possess the ability to resolve, assess, record and refer incoming enquiries to assist participants and providers.

• Must have experience in a similar role and administrative abilities.
• Experience working in a government agency or department is advantageous.
• Ability to handle customer service inquiries and complaints is highly regarded
• Excellent time management, planning and efficiency.
• Strong written and verbal communication skills.
• Must be an Australian citizen to meet security requirements.

How to apply
Please click ‘APPLY” to upload your details and resume to be considered for this role.