• Are you a highly motivated and talented IT-minded person?
• Be a key part of the Information and Technology support services model
• Join CSIRO – Australia’s premier science & technology research organisation

The Position

CSIRO Information Management and Technology (IMT) are seeking a talented IT-minded person to join the Client Services team to aid in the delivery of effective and timely IT support within CSIRO. Client Services (CS) is a key part of the CSIRO IMT support services model. Services are delivered through a mixture of physical and remote channels; the level of physical and remote delivery provided will vary depending on the location of the site and also the type of support required.

Find out more by viewing the full position description and selection criteria here:  Position description

Your duties/responsibilities will include:

• Assist the team deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests.
• Conduct analysis of service contacts, classify contacts into service areas, and assign to the relevant support groups via the service management toolset.
• With the assistance of senior team members, apply solutions to customer reported issues.
• Develop and maintain relationships contributing to virtual teams across the CSIRO IMT model to ensure the delivery of best practice service.

Location:      Kensington, WA
Salary:          AU $46K – AU $60K plus up to 15.4% superannuation
Tenure:         Indefinite
Reference:    58312

To be successful you will need:

• Completion of the Higher School Certificate (HSC) or equivalent.
• Either holding or having the ability to obtain a Baseline Australian Government security clearance or undergo other employment suitability checks.
• Previous experience in a customer service environment, and/or an ability to quickly learn and apply knowledge relevant to an IT service environment. 

About CSIRO

We imagine. We collaborate. We innovate.

At CSIRO, we do the extraordinary every day. We innovate for tomorrow and help improve today – for our customers, all Australians and the world. We do this by using science and technology to solve real issues. Diversity is the compass that navigates our innovation. We provide an inclusive workplace that respects, values and actively pursues the benefits of a diverse workforce.  

We work flexibly at CSIRO, offering a range of options for how, when and where you work. Talk to us about how this role could be flexible for you.  Find out more CSIRO Balance

How to Apply:  If you wish to apply for this position, please load your CV and cover letter (Maximum 2MB) via our website at https://jobs.csiro.au/. You may also be required to respond to some screening questions.  

Applications Close:  11:59pm AEST, 26 Sept 2018