First listed on: 22 October 2020

Manager Clinical Operations Hearing Assessment Program


  • Managing all clinical staff in the Hearing Assessment Program
  • Will be involved in reporting, data collection, checking and collation of statistics related to the Hearing Assessment Program
  • Key role in development of clinical staffing budgets and ensuring budget and program outcomes are met
  • Will have direct responsibility for the recruitment of clinical staff involved in the program
  • National role with a key focus 
  • Fixed Term full time role to July 2022

The Manager Clinical Operations is responsible for ensuring that HAP-EE has sufficient clinical staff to meet its national service targets.  The Manager will work closely with other HAP-EE managers to ensure that clinical staff and clinical equipment are deployed effectively across all HAP-EE sites, hearing centres and tele-health services  to complete assessments and to build capability in participating services.  

Hearing Australia is looking for experienced, high performing Manager of Clinical Operations with a passion and commitment to Aboriginal Communities with an ability to lead and motivate the clinical outcomes of the program – The Hearing Assessment Program (the program). The program is a major initiative to reduce hearing loss in Aboriginal and Torres Strait Islander children aged 0-6 years living in regional and remote communities.

The role will encompass local coordination of Audiology services to local communities on a state basis with experience in feeding back local needs and strategies to broaden a national blueprint and a greater affinity of maximising services and the amount of hearing assessments conducted in children 0-6 years of age.

This role is also responsible for providing high quality advice and support to senior management of Hearing Australia and assisting in obtaining and disseminating information

Skills, Knowledge and Experience

The successful candidate will have the following:

  • Experience in managing clinical staff
  • Experience in setting budgets and monitoring progress against budgets
  • Experience in effective allocation of resources
  • Knowledge of issues affecting ear and hearing health in Aboriginal and Torres Strait Islander children
  • Knowledge of Aboriginal and Torres Strait Islander culture and how this may affect delivery of services
  • Ability to manage geographically dispersed team
  • Ability to communicate effectively with individuals and groups.
  • Ability to work collaboratively with managers within the program and external to the program  
  • Competence with, or the ability to quickly adapt to, the use of WORD, EXCEL and other work-related software when required.
  • Experience in working with children who have a hearing loss.
  • Experience in developing new tools and training materials

This role is a unique opportunity to work in an organisation that is providing world leading research and hearing services for the well-being of all Australians.

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