$77,352 + 9.5% Superannuation

Temporary to 30 June 2019

City of Melbourne is committed to supporting diversity, inclusion and flexibility. Applicants seeking flexible and part-time arrangements are encouraged to apply.

For more information on what it is like working with us at City of Melbourne please go to working with us at City of Melbourne

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply. You will be supported in your application via our Aboriginal Employment Team.

How this position will Make the Difference to City of Melbourne…

You will be accepting referrals for service delivery within the Commonwealth Home Support Program (CHSP), confirming details with clients, developing care plans and liaising with contracted service providers. In this position you will also conduct telephone and occasionally face to face reviews of clients to ensure their needs are met.

This highly important role will ensure accurate records are kept, and service delivery is to the highest standard.

We are looking for someone who understands Community Care and not only wants to be a part of a great team but knows that the services Council offer benefit our community. If this sounds like you read on!

As the Service Delivery Officer, you will be responsible for:

• Accepting referrals via the service provider portal for service delivery within the Commonwealth Home Support Program (CHSP)
• Confirming details of service delivery with clients and developing a care plan
• Referring to contracted service providers to deliver CHSP services
• Conducting standard telephone (and face to face as required) reviews of clients
• Conducting face to face service specific assessments of clients directly referred to services, as required
• Liaising with the contractor regarding client and direct care worker feedback
• Ensuring client data entry is complete and accurate.

You can bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Relevant qualifications and/or experience in the community care sector
• Knowledge and understanding of the principles of client referral in My Aged Care, the Commonwealth Home Support Program (CHSP) program, referral screening, client assessment and service review
• Capacity to work in a complex and sensitive service area with marginalised groups, clients with complex care needs and clients from diverse backgrounds with a strong customer service focus
• An understanding of service and funding guidelines and policies and procedures relating to the aged and disability sectors
• Well-developed skills to set and achieve objectives, manage time and competing priorities, and be highly organised with attention to detail
• Ability to manage varying workloads and tasks and operate effectively under pressure and tight timelines & work both within a team and autonomously with limited supervision and direction
• A second language would be an advantage.

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter, responding to the selection criteria (no more than two pages), as listed above under ‘You can bring…’

Please address your covering letter to Victoria Hopper, Service Coordinator, Community Services

The position description for this role will not be provided at this stage of application.

The Advertised Close Date and other important information can be found on www.melbourne.vic.gov.au/careers.

City of Melbourne is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

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