First listed on: 30 May 2019

Service Desk Analyst


  • Ensure effective and user-centric service delivery
  • Utilise your technical expertise in providing ICT support
  • Permanent opportunity in Melbourne

About the Role

AFSA seeks a client-focused and experienced Service Desk Analyst who will provide responsive and reliable ICT client support and service as a member of the IT Service Desk Team. You will be part of a geographically dispersed Service Desk, working collaboratively to ensure a quality outcome for all clients.  It’s not your average role and ordinary hours of work may include rostered hours between 8am and 6pm.

About You

We are looking for someone with experience working within a corporate IT environment, with a broad understanding of PC hardware and software systems, audio visual technologies and the elements that comprise an IT infrastructure. You will be able to demonstrate:

  • Strong client-focused approach
  • Exceptional communication skills, providing stakeholders with support via the phone, remote tools and in-person
  • An analytical approach to troubleshooting and problem-solving
  • Flexibility in working with a geographically dispersed team and as part of a rotating roster

Knowledge and experience in the following will be highly regarded:

  • IT Service Desk experience
  • ITIL Foundation qualification
  • Experience working with Microsoft Systems Centre Service Manager (SCSM)
  • Experience supporting Microsoft products e.g. Windows 7/10, Office 2013/2016, Active Directory, Exchange, PBX Software & VMWare/Remote Access


AFSA value diversity, employee well-being and foster an environment where different perspectives and capabilities are recognised.  We promote flexible work options and are committed to providing an environment that values diversity and supports staff to reach their full potential.

Applications close Wednesday 12 June 2019.

Recent Jobs