APS 6 Assistant Base Manager

APS Level 6
$82,282 - $93,993 (plus Super)
Campbell Park – ACT, Duntroon – ACT, Harman – ACT, Russell – ACT, Brindabella Park – ACT, Weston – ACT

The Role
As the Assistant Base Manager, you will lead a team working closely with both the Customer and Service Delivery Partners to ensure essential services delivered and our Defence Base and Office environments are maintained to a high standard.

You will work independently with the opportunity for reasonable autonomy and be accountable for achieving your deliverables. You will exercise both initiative and judgement in the interpretation of policy and in the application of practices and procedures.

This role will be suitable if:

• You enjoy positive and challenging aspects of stakeholder engagement and have a high level of emotional intelligence
• You also enjoy making things happen and are not daunted by the unknown, enjoy a challenge and see these as learning opportunities
• Have the ability to adapt to change in a positive and flexible manner
• You have excellent communication skills, both written and verbal
• Have a genuine interest and demonstrated ability in providing excellent customer service

These positions are not your traditional sedentary type roles and you are strongly encouraged to engage with the Contact Officer listed on the front of this Information Pack to discuss further.

About our Team
You will be responsible for leading and developing a small team, accountable for setting, managing and monitoring workflows. You will have experience in developing team capability and confidence through coaching, feedback, encouraging staff to be the ’best they can be’ whilst delivering a professional and consistent service to the customer. 

You will be working with your team to enhance the customer experience. You will be agile in your thinking, proactive in engaging with your peer network and stakeholders as well as actively identifying opportunities to implement improvements to service delivery, meeting current needs whilst looking to the future.

We are looking to fill current vacancies within the ACT Base Management Team and creating a merit pool, which will be drawn from to fill future vacancies.

Our Ideal Candidate
You will demonstrate the following characteristics:

• Experience at managing and developing a team
• Genuine interest in providing the customer with a positive and professional streamline experience
• Achieving outcomes through effective negotiation skills
• Excellent communication skills, both written and verbal
• Confidence to engage with stakeholders at all levels
• Resilience, personal drive and a focus on enabling others in support of Defence capability
• Willingness to learn and be challenged
• Ability to adapt to change in a positive and flexible manner

If you are looking for a position where you will be out and about, engaging with various stakeholders and you enjoy coming to work where no two days are the same then we recommend you engage with the contact officer and discuss further. 

Application Closing Date: Sunday 20 June, 2021

For further information please review the job information pack, reference EIG/02411/21 on https://defencecareers.nga.net.au/?jati=22200E53-C593-E5ED-E251-BF7A1772D2E2