User Researcher - [Archived Advertisement]
Canberra Consulting (View other jobs from this organisation)
First listed on: 08 April 2020
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User Researcher
- 20 April 2020 start
- 6 months contract I 6 months extension available
- Australian Citizen I Baseline clearance required
The Opportunity
Our client is seeking the services of experienced User Researcher.
Key Responsibilities
About us
Canberra Consulting focuses on delivering highly skilled Professionals to the right roles. CC have the experience and the capability to understand your requirements and match them to the right environment and provide development opportunities. We partner with you to provide personalised service and understand our client's needs and provide a detailed understanding of the opportunity. Our focus is placing candidates into strategic positions where they can deliver outcomes.
Our client is seeking the services of experienced User Researcher.
Key Responsibilities
- Build understanding of the product users and their behaviours, informed by advice/recommendations for decision making, strategy, briefing material and development of the product design.
- Work closely with the service designer to reduce risk by regularly releasing and improving parts of the service and test and iterate frequently to meet user needs
- Help shape and build the product solution with responsibility of the product's day-to-day user research program. Ensuring that the product meets user needs and is fit-for-purpose
- Ensure high quality, actionable insights and opportunities are delivered and communicated appropriately to all relevant stakeholders. This includes drawing on regular user feedback and knowledge and learnings from relevant programs of work
- Lead and coordinate uplift in user research capability and understanding to deliver services that better meet user needs and service expectations.
- Build continual improvements in user research and service design practices across the product team and the agency.
- Work with the product manager and service / interactive designers to prioritise work to meet user needs.
- Assist product team in the development of service design plans to ensure user-centred product and project success
- Extensive experience as a successful user researcher and working effectively in a multidisciplinary team.
- Demonstrated experience mapping user feedback in complex service environments in a current and future state, based on insights and findings from user feedback.
- Demonstrated proven ability and examples of high-level user research service design advisory to service designer and product manager, to meet user needs and to inform and achieve product roadmap and goals.
- Demonstrated ability to deeply understand the user experience and translate data into actionable findings, used to improve a product service.
- Extensive knowledge and working experience of Agile tools, including JIRA.
About us
Canberra Consulting focuses on delivering highly skilled Professionals to the right roles. CC have the experience and the capability to understand your requirements and match them to the right environment and provide development opportunities. We partner with you to provide personalised service and understand our client's needs and provide a detailed understanding of the opportunity. Our focus is placing candidates into strategic positions where they can deliver outcomes.
Job Summary
- Location:
- ACT - Canberra
- Work Type:
- Contract/Temp
- Category:
-
ICT/Data Management
Research/Statistics