People’s trust in government in Australia appears to have increased during the COVID-19 pandemic.

New research has found a dramatic increase in people’s trust, as well as raised confidence in public health scientists, and for this trust to be manifested in higher usage of government COVID phone apps.

“Using an online panel, we surveyed a representative sample of 500 people each in Australia and New Zealand, several months into the COVID pandemic and found a high level of confidence, with around 80 per cent of respondents agreeing government was generally trustworthy,” says lead researcher Professor Shaun Goldfinch from Curtin University.

“Around three quarters of those surveyed agreed management of the pandemic had increased their trust in government and more than 85 per cent of respondents had confidence that public health scientists worked in the public interest.

“We also found this trust and confidence strongly predicted COVID phone app use, largely through convincing people that the app was beneficial.”

Professor Goldfinch said confidence in government had increased in Australia and New Zealand from a similar study in 2009, with 80 per cent and 83 per cent, respectively, agreeing government is generally trustworthy, compared to 49 per cent and 53 per cent in the earlier study.

“This rise is due in part to positive perceptions of the management of the pandemic, with around three quarters of respondents agreeing the way the crisis was handled had increased their trust in government,” Professor Goldfinch said.

“Because the research was conducted during a global pandemic, the findings may not signal a long‐term change in trust in government, which may return to previous levels when, and if, the crisis passes.

“Regardless, trust in government could be viewed as a ‘reservoir’ that can be drawn upon when needed so that citizens are willing to take what might be unusual and unprecedented actions when their trust is high, including the use of government apps. As such, trust remains key to effective government, particularly during crises.”

The full study is accessible here.