APS5 Senior Investigator – Code of Conduct

The Opportunity

We have several exciting opportunities for investigators and case managers to join our Code of Conduct team during a busy evolving and growing period. This is your chance to make a real difference to the safety and wellbeing of aged care consumers.

The Investigator – Code of Conduct role will undertake lower-level case management and enquiries including analysing, interrogating intelligence and information from a range of sources to identify patterns or trends relating to worker conduct or provider compliance with the Code.

The role will engage with external stakeholders, including regulatory authorities such as the NDIS Commission, to facilitate information sharing including exchanging information around outcomes/enforcement action as appropriate, within the parameters of any MOUs and legislation.

The successful candidate will need to have high attention to detail preparing well-written and accurate documents relating to case closure recommendations or rationales for escalating more serious information or conduct for investigation or compliance action.

The Group and Team

The Code of Conduct Team sits within the Intake and Complaints Resolution Group (ICRG) who works with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

The Code of Conduct team plays a pivotal role in ensuring the safety and wellbeing of persons accessing aged care services. The environment we work in can be dynamic and we make a real difference every day to the lives of those accessing aged care.

Our focus is on workers’ behaviour and whether it aligns with the Aged Care Code of Conduct (the Code) and the required behaviours of workers. We are resilient in our approach, analysing and interrogating information from a range of sources. We are responsible for identifying and responding to patterns of risk and conduct that may be inconsistent with the Code.

More information about the Aged Care Quality and Safety Commission and this role can be found on our website, and the job pack for this position located on our Careers at the Commission web page.

POSITION DUTIES

• Reviewing, analysing and interrogating intelligence and information from a range of sources to identify repeat patterns or trends relating to worker conduct or provider compliance with the Code.
• Undertaking risk assessments making recommendations to the delegate on actions required in response to the level of risk.
• Undertake lower-level enquiries and case management to ensure appropriate risk mitigation and management; referring more serious information or conduct to senior officers, or other areas of the Commission, as required.
• Prepare well-written and accurate documents relating to case closure recommendations or rationales for escalating more serious information or conduct for investigation or compliance action.
• Manage day to day demands, competing priorities and re-negotiate timeframes where necessary.
• Support the section in responding to other Commission business unit enquiries or requests for subject matter expertise (SME), relating to the Code.
• Engage with external stakeholders, including regulatory authorities (such as the NDIS Commission) to facilitate information sharing (including exchanging information around outcomes / enforcement action as appropriate), within the parameters of any MOUs and legislation.
• Support the section by assisting with development of support materials such as work instructions, task cards, FAQs, and any other support material; and contribute to lessons learnt, knowledge, and skills development, as required.
• Provide secretariat support on a rostered basis, including arranging meetings, minute taking, monitoring the section mailbox, preparing template responses for other Regulators (with whom the Commission has MOUs), conducting quality assurance checks of worker information; and other support duties, as required; and
• Develop and maintain positive and supportive working relationships within the section and the Commission more broadly – to assist the Commission in fulfilling its mandate to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.

POSITION ELIGIBILITY REQUIREMENTS

Ideal candidate qualities  

Our ideal candidate will have:

• Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed.
• Strong written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions.
• Strong stakeholder engagement skills: with confidence and resilience to liaise internally and externally relating to contentious matters.
• Ability to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load.
• Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes.
• Sound Microsoft skills including Excel and Word. Knowledge of SharePoint and Power BI desirable, or ability to acquire these skills
• Annual influenza vaccination and COVID-19 booster vaccination is mandatory for all Commission field-staff (staff who may visit an aged care service in the course of their work). Vaccination is strongly recommended for all non-field Commission staff. The Commission provides all staff with a free annual influenza vaccination and COVID-19 vaccination.

Desirable skills and experience

• Aged care or clinical experience
• Experience working in a regulatory environment
• Experience in undertaking investigations
• Certificate IV in Government Investigations

Position eligibility

In addition to the above key candidate qualities, to be eligible for this position you must:

• be an Australian citizen
• satisfy a National Coordinated Criminal History Check

How to apply

Submit an online application through our Careers at the Commission website by 11.59 pm (AEST) on Sunday 26 May 2024

As part of your application, you will need to provide your resume (normally three pages maximum), and in no more than 500 words total answer the following questions:

• Please tell us about a time when you successfully managed a large workload. What skills and tools did you use to prioritise and manage your work? What was the outcome of this??
• As an Investigator – Code of Conduct you will be required to review and risk assess many sources of intelligence that may require immediate action. Provide an example of how you have identified, escalated and managed risk appropriately.?

You are encouraged to refer to the Ideal candidate capabilities, APS5 Integrated Leadership System and position duties where relevant to assist you with your response. Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and response to the above questions may not be assessed and may not progress to the next recruitment stage.

Advertisement Contact

Please contact James Brandstetter via james.brandstetter@agedcarequality.gov.au or (08) 8366 3610 for any questions about the role. If emailing about the role, please include the position title in the email subject line.

MERIT POOL

A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).