Assistant Director, Provider Risk Intake and Assessment Team (Intake and Operations)

THE OPPORTUNITY

The Aged Care Quality and Safety Commission have an exciting opportunity for strong leaders with experience working in a regulatory environment that can navigate legislative, policy and regulatory frameworks to make sound risk-based decisions.

The Assistant Director, Provider Risk Intake and Assessment Team (Intake and operations) is responsible for managing a team of Senior Risk Assessment and Analysis Officers to ensure key performance indicators are met and being able to provide guidance to staff on complex regulatory matters and provider engagements. The role will need to evaluate evidence of non-compliance and make risk-based decisions, to ensure appropriate and proportional regulatory action is undertaken.

The successful candidate will possess demonstrated stakeholder management skills to maintain professional relationships across government agencies, and lead meetings to work collaboratively with key stakeholders across the Commission to drive continuous improvements and support staff through change. The candidate will need to also work with internal and external stakeholders to identify and respond to emerging risks.

More information about the Aged Care Quality and Safety Commission and this role can be found on our website, and the Position Description for these roles are located on our Careers at the Commission web page.

POSITION DUTIES

• Manage a team of Senior Risk Assessment and Analysis Officers to deliver the team’s Intake, triage and data related functions:
  • ensure key performance indicators are understood and associated goals are met
  • ensure a high standard of work and conduct in the team
  • provide ongoing support with more complex regulatory matters and provider engagements
• Provide timely quality reporting to inform decisions on actions to be taken in response to referrals and transparency over decisions taken
• Work collaboratively with all areas across the Commission to identify and drive improvement
• Work with internal and external stakeholders to identify and respond to emerging risks
• Support staff wellbeing and development with regular conversations and follow-up
• Champion a continuous improvement mindset
• Support the Director, Provider Risk Intake and Assessment Team as required
• Support staff through a significant change process
• Exercise appropriate delegation according to the Commission’s financial delegations

ELIGIBILITY REQUIREMENTS

Key Capabilities

• Demonstrated leadership skills in a regulatory environment
• Demonstrated ability to make risk-based decisions within a legislative framework
• Demonstrated communication and collaboration skills
• Analyse information from a range of sources and produce well-reasoned reports/briefings and presentations for a variety of stakeholders
• Demonstrated ability to build and nurture professional relationships across the government agencies to foster consultation and cooperation
• Demonstrated stakeholder management skills including the ability to lead meetings with key stakeholders
• Understand and comply with legislative, policy and regulatory frameworks, such as the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards
• Publicly represent the Aged Care Quality and Safety Commission, acting professionally (including adhering to APS Values & Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions. 

Desirable skills and experience:

• Qualification or experience in Government Investigations
  

Position eligibility
In addition to the above key candidate qualities, to be eligible for this position you must:

• be an Australian citizen
• satisfy a National Coordinated Criminal History Check

How to apply
Submit an online application through our Careers at the Commission webpage by 11.59 pm (AEST) on Sunday 2 June 2024

As part of your application, you will need to provide: 

• Your resume (up to 3 pages maximum) 
• A 500-word statement demonstrating how you meet the key capabilities and key accountabilities for the role

You are encouraged to refer to the EL1 Integrated Leadership System where relevant to assist you with your response. Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and statement may not be assessed and may not progress to the next recruitment stage.

For assistance with accessing our website or with lodging your application, please contact our recruitment team via recruitment@agedcarequality.gov.au. 

Advertisement Contact

Any questions about the role should be directed to Amanda Innes-Brown via 03 6221 1408 or Amanda.Innes-Brown@agedcarequality.gov.au.

Merit Pool
A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).