Aged Care Quality and Safety Commission (View other jobs from this organisation)
https://federal.governmentcareer.com.au/
Customer Contact Officer
THE OPPORTUNITY
The Aged Care Quality and Safety Commission have several exciting opportunities for Customer Contact Officers.
The Customer Contact Officer role plays a pivotal at the Aged Care Quality and Safety Commission (the Commission) as the first contact and responder to consumer enquiries from the public and aged care service providers about the quality of aged care services provided by the Australian Government approved service providers, or the functions of the Commission.
The role will involve responding via a range of communication channels including phone, email, online and post for enquiries, feedback, complaints, and notifications. The position will also demand undertaking research and interpreting relevant legislation, policies, and procedures within defined parameters to make decisions and use judgment to determine consumer needs.
The successful candidate will have good judgement, strong customer service, verbal, and written communication skills, and be able to problem solve to provide timely service.
For more information about the role, please refer to the Job Pack on the Careers at the Commission website.
KEY ACCOUNTABILITIES
ELIGIBILITY REQUIREMENTS
Key capabilities
Position eligibility
In addition to the above key capabilities, to be eligible for this position you must:
HOW TO APPLY
Submit an online application through our Careers at the Commission website by 11:30 pm (AEST) Monday 5 August 2024. As part of your application, you will need to provide:
Any questions about the role can be directed to Jane Bellingham via phone on (07) 3739 9338, or email on Jane.Bellingham@agedcarequality.gov.au with the position title in the subject line.
PREPARING YOUR APPLICATION
You are encouraged to refer to the STAR model in the APSC Cracking the Code when preparing your response to the one-page pitch in your application. Where relevant, please also consider the APS4 Integrated Leadership System with your response. Please note, applications that do not provide a resume and the one-page pitch may not be assessed and may not progress to the next recruitment stage. For assistance with lodging your application, please contact our recruitment team via recruitment@agedcarequality.gov.au
SELECTION PROCESS NEXT STAGE
Candidates who have been shortlisted for interview will be contacted from the 15 August, for interviews to commence 26 August – 11 September 2024.
MERIT POOL
A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.
Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).
DIVERSITY AND INCLUSION
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. Contract period of 2 years).