Assistant Director – Risk, Intake and Assessment Team

THE ROLE AND OPPORTUNITY

The Aged Care Quality and Safety Commission have an exciting opportunity for strong leaders with experience working in a regulatory environment that can navigate legislative, policy and regulatory frameworks to make sound risk-based decisions.

The Assistant Director – Risk, Intake and Assessment Team is responsible for leading a high performing geographically dispersed team by ensuring key performance indicators are met, quality assurance, building team capabilities, and providing guidance to staff on highly complex matters when interpreting legislation, strategy, and policy. The role will also be responsible for supporting internal stakeholders to understand referral thresholds and evidentiary requirements to support referred matters.

The successful candidate will have highly developed communication skills and proven experience negotiating and influencing stakeholders, leading staff through change, driving continuous improvement initiatives

For more information about the role and the benefits for working at the Commission, please refer to the Position Description and Candidate Pack.

About the section

The Risk, Intake and Analysis Team provides a central point of assessment for all risk referrals, and decision making. The section conducts timely risk analysis and assessment of referred information across the Commission and develops recommendations to the governing committee. The section facilitates timely response to risks, including engagement with providers to encourage positive organisational change and holding providers accountable for their performance where required. The section also analyses transactional and decision-making trends to provide information to governance bodies to inform policy adjustments.

KEY ACCOUNTABILITIES

• Lead a geographically dispersed team, including identifying gaps and creating solutions to uplift individual and team capabilities, providing performance feedback, and encouraging career development.
• Applying in-depth knowledge and expertise to provide guidance to staff on highly complex matters when interpreting legislation, strategy, and policy, and ensuring quality assessments and reporting to the Risk and Analysis Committee.
• Drive quality assurance, including consistency of risk assessment in line with regulatory strategy and legislation, and tracking the team’s achievement towards key performance indicators and goals.
• Work collaboratively and negotiate with internal and external stakeholders to find solutions to provider risks and very complex issues, respond to emerging risks and drive continuous improvement.
• Promote and support internal stakeholders to understand referral thresholds and evidentiary requirements to support referred matters.
• Participate and represent the section and the broader compliance group at internal and external working groups, provider meetings and forums as required.
• Support the section and the Director appropriately, including leading change and escalating significant risks and/or critical team needs.

ELIGIBILITY REQUIREMENTS

Key capabilities

• Strong track record of success in leading, coaching and developing a high performing geographically dispersed teams, and build capability in a complex environment.
• Demonstrated knowledge of regulatory practice, application of regulatory powers and understanding of authority to exercise powers. 
• Strong knowledge, understanding and application of administrative decision-making principles.
• Sound judgement, analytical skills, and ability to form evidence-based recommendations aligned to regulatory strategy.
• Highly developed communication skills with the ability to work collaboratively and engage effectively with various stakeholders including the ability to persuade, influence and incentivise stakeholders to manage risk.
• Demonstrated experience in implementing, driving, and measuring quality assurance and continuous improvement initiatives.
• Experience in guiding staff through change and fostering a positive team environment.

Role specific requirements

Ability to undertake local and interstate travel when required.

Position eligibility
In addition to the above key capabilities, to be eligible for this position you must:

• be an Australian citizen
• satisfy a National Coordinated Criminal History Check
• satisfy pre-existing medical condition declaration

HOW TO APPLY

Submit an online application through our Careers at the Commission webpage by 11:30 pm (AEDT) Sunday 27 October 2024.

As part of your application, you will need to provide:

• Your resume (up to three pages maximum)
• A one-page pitch telling us how your skills, knowledge and experience make you the best person for the job (no more than 500 words)

PREPARING YOUR APPLICATION

You are encouraged to refer to the STAR model in the APSC Cracking the Code when preparing your response to the one-page pitch in your application. Where relevant, please also consider the EL1 Integrated Leadership System with your response.

Please note, applications that do not provide a resume and the one-page pitch may not be assessed and may not progress to the next recruitment stage. For assistance with lodging your application, please contact our recruitment team via recruitment@agedcarequality.gov.au. 

SELECTION PROCESS TIMEFRAMES

Candidates shortlisted for interview will be contracted from 4 November 2024.

The timeframes for this selection process are:

• Shortlisting outcomes: 8 November 2024
• Interviews: 11 – 13 November 2024
• Selection outcomes: 13 December 2024

Where there are delays in the selection timeframes, candidates will be notified.

ADVERTISEMENT CONTACT

Any questions about the role can be directed to Amanda Innes-Brown via phone on (03) 9958 2335, or email on amanda.innes-brown@agedcarequality.gov.au with the position title in the subject line.

MERIT POOL

A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on an ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

DIVERSITY AND INCLUSION

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.