The ACCC says the NBN is holding out, despite a big spike in traffic.

The recent data from the ACCC’s Measuring Broadband Australia test units are showing daytime NBN speeds have not been impacted, and speeds are holding up well on most evenings.

Analysis suggests NBN Co’s temporary boost in network capacity which allows providers to increase their capacity on the network by up to 40 per cent at no extra cost for three months is underpinning the results.

“Despite serious issues when there was a massive increase in calls to some government numbers, mobile networks are handling the increase in volume quite well,” ACCC chair Rod Sims said.

“Retailers are increasing plan allowances or reducing excess charges to help their customers adjust, and they should be applauded for this.”

Mr Sims said that during the COVID-19 crisis, the ACCC is focused on the delivery of better communication services while maintaining long term competition and efficiency in the market.

“Last week we granted interim authorisation to allow the NBN Co and Australia’s five biggest RSPs, who together formed a special working group, to immediately coordinate on the significant surge in network demand,” Mr Sims said.

“We will want vigorous competition, however, to drive the recovery when it comes.

“It is not only important to protect the effectiveness of the communications networks but also to continue working on reforms that will maintain long term efficiency and competition post this crisis.

“What will be fascinating will be the extent to which our world is permanently changed by the current crisis.

“Both e-health and e-education have been much talked about for years but they are now necessarily being embraced,” Mr Sims said.