The Federal Government is seeking feedback and complaints from myGov users. 

The planned myGov user audit consultation has started with a survey calling for people’s experiences in using Australia’s largest authenticated digital platform.

Government services minister Bill Shorten says the independent audit wants input from a range of stakeholders to help shape improvements to the platform. 

“The myGov platform has the potential to deliver outstanding personalised, intuitive services for Australians when and where they need it,” Mr Shorten says.

“I recently announced an expert panel will review myGov and make recommendations to help unlock the platform’s full potential. This consultation is an integral part of that review and will seek the views of users, community and industry representative groups in the coming weeks. 

The myGov user audit is being overseen by an expert panel, chaired by David Thodey and consisting of Edward Santow, Julie Inman Grant, Professor Emily Banks and Amit Singh.

“These insights will help set priorities for future enhancements that put the users’ needs front and centre in the design process. It will also identify ways to create a consistent, seamless, whole-of-government user experience,” Mr Shorten said.

People who would like to contribute to the audit can complete a short online survey on what they expect when using myGov, and share their views on the functions and features they would find useful in the future.

Community and industry groups and peak bodies have been invited to register their interest in providing written submissions.

More details are accessible here.