First listed on: 12 June 2024

Customer Service Officer

On offer is multiple APS4 Customer Service Officer positions within a prominent Federal Government department based in the Northern Suburbs!
  • $44p/h + super
  • Full time hours Monday - Friday
  • Long term contract with high chances of extension
Please note: To be eligible for this position you must be an Australian Citizen and hold a Baseline Clearance.

The role:
The Customer Service Officer role requires candidates that can work as part of a team contributing to a whole of government service. In this role candidates need a strong background in customer service/service delivery with the ability to problem solve and adapt to changes in work priorities.

Duties of the position include but are not limited to:
  • Responding to phone and email security clearance related enquiries
  • Processing and transacting security clearance related products
  • Working collaboratively within a diverse team and work environment
  • Ongoing engagement with on-the-job training and participation in activities to build and maintain customer service skills, systems and product knowledge
Ideal Candidate:
  • Demonstrated ability to operate and produce high quality customer service outcomes in a fast paced environment with competing priorities
  • Strong communication skills to support a diverse range of stakeholders
  • Developed interpersonal and organisational skills with the ability to manage competing deadlines and adhoc tasks
  • High level computer literacy, with demonstrated ability to learn new systems
There is no public transport directly to or close to the location of this department


What you need to do now:

Click APPLY or contact Jasmine Kaiser at for a confidential discussion.

Please ensure that you include a Cover Letter outlining your skills, experience and eligibility along with confirmation of your Baseline Clearance.

What’s in it for you?

Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

  • We offer three pay runs per week ensuring you are always paid within the week.
  • Access to My Randstad portal for easy payslip access
  • Exclusive access to roles before we go to market
  • Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
  • Access to our employee assistance program services, including counseling services.
  • Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

Due to high volumes of applicants only those shortlisted will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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