$111,441 - $125,705 (EL 1) + Super
Brisbane CBD - QLD
The Role
Chief Information Officer Group (CIOG) is looking to recruit EL1 Service Managers for various ICT focused roles across the Organisation. We are looking for ICT professionals who have a user centric mindset that will ensure that the Defence workforce has technology they need to get their job done. The role is responsible for Service Management practices driving continuous improvements within the delivery of ICT Services and upskilling of its team members.
The main responsibilities of the role will be to:
- Allocate work, resources and tasks, priorities, develop strategies and evaluate outcomes.
- Measure, report, and analyse the performance and control level of our IT services, in line with the agreed service levels and within the internal and external boundaries.
- Focus on ITIL-based service management processes such as incident, problem, and change management.
- Manage stakeholder expectations and strengthen customer relationships, reduce risk, design cost-effective processes and build a responsive and scalable ICT system.
- Monitor progress, track key performance indicators (KPIs), survey clients and solve problems.
Successful candidates will play a pivotal role in managing technology outcomes for Defence, overseeing service providers, and ensuring robust service provision. You will provide fast and effective delivery of services and projects and transform the way we do business, leading to quality Defence outcomes.
We will be creating a merit pool to fill existing and future vacancies across CIOG and Defence over the next 18 months.
About our Team
Defence’s digital strategy is “a secure, integrated and scalable information and communication environment able to fight and win in a digital age.” We are developing a workforce that will form the digital spine for Defence, to ensure that we are ready to fight and win in the digital age. We will have a defined scope, a refined vision and structural improvements that will not only better enable us to deliver ICT at the speed our strategic environment demands, but that will also give our people greater opportunity to build or round out their skills and experience.
If you are seeking to work in a fast-paced dynamic team with an inclusive and supportive working environment that values your contribution, supports your professional development and provides flexible working options, then Defence is the place for you! At Defence, the opportunities are endless:
- A competitive remuneration and leave package and 15.4% superannuation.
- Defence is full of exciting work opportunities you will not find anywhere else. You can have multiple careers within the one organisation, with sites in all States and Territories.
- Defence invests heavily in developing the expertise of our people to ensure that everyone has the opportunity to work with great leaders and in great teams to deliver great capability.
- We know that as much as you may love your job, it is important to be able to get away. We provide generous leave entitlements for whatever happens in life.
- We provide a range of wellbeing programs dedicated to supporting you and your family through whatever work and life have to offer.
- You have free access to fitness facilities such as gymnasiums at most sites nationally, to support your mental and physical health.
- We offer flexible and agile ways of working to empower you to work in a way that reflects your circumstances and your lifestyle.
- Defence offers free parking at many Defence sites.
Defence has locations across Australia including regional areas. Many of the roles offered can be undertaken at any Defence location. We are also committed to assisting employees with flexible working arrangements.
Our Ideal Candidate
Our ideal candidates will display:
- Experience in Service Management and how this supports business in a multi-vendor integrated environment.
- People leadership skills with experience managing, motivating and developing a service management team.
- Keen eye for operating efficiency to drive and deliver continuous lifecycle and service improvements, including new and existing services, to achieve efficiency across Defence technology platforms.
- Exceptional customer service focus, including the ability to build and maintain successful internal and external relationships.
- Ability to undertake leadership responsibilities in an ICT environment within a large, complex service delivery team.
- Ability to develop and implement plans, strategies, policies, and procedures for the provision of ICT services that meets the workforce needs.
- Ability to be forward thinking and be adaptable to rapid changing business requirements.
- Training and development opportunities will be available for you to grow your career in service management.
To assess the suitability of candidates you may be requested to undertake online testing and video interviews.
Application Closing Date: Monday 18 September 2023
For further information please review the job information pack, reference CIOG/08449/23 on https://defencecareers.nga.net.au/?jati=B34B846A-A1CE-C30C-AD75-D1F0191483A9
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