ICT Service Manager
$88,175 - $100,724 (APS6) + Super
Melbourne CBD - VIC
Your Role
Chief Information Officer Group (CIOG) is seeking APS 6 Service Managers who will take a hands-on approach to the daily operations of a Service Delivery Team. The aim of the role is to ensure stability, integrity and efficient operation of the network, infrastructure, and business applications.
You will work closely with Defence business areas and industry partners to ensure Defence ICT is secure, stable and fit for purpose. Duties will include (but not limited to):
- Manage stakeholder expectations and address issues quickly and efficiently.
- Manage workflows, measurable milestones and expected outcomes.
- Control the acquisition, storage, distribution, movement and disposal of ICT assets.
- Manage and maintain service compliance of assets in accordance with requirements.
- Implement strategies, policies, and procedures for the provision of ICT services that meets the workforce needs.
- Identify requirements to maintain or improve levels of service.
- Apply knowledge of the system's functionality and organisational policies on external and internal client relationships.
The successful candidates will play a pivotal role in managing technology outcomes for Defence, overseeing service providers, and ensuring robust service provision. You will provide fast and effective delivery of services and projects and transform the way we do business, leading to quality Defence outcomes.
We will be creating a merit pool to fill existing and future vacancies across CIOG and Defence over the next 18 months.
Our Team
Defence’s digital strategy is “a secure, integrated and scalable information and communication environment able to fight and win in a digital age.” We are developing a workforce that will form the digital spine for Defence, to ensure that we are ready to fight and win in the digital age. We will have a defined scope, a refined vision and structural improvements that will not only better enable us to deliver ICT at the speed our strategic environment demands, but that will also give our people greater opportunity to build or round out their skills and experience.
If you are seeking to work in a fast-paced dynamic team with an inclusive and supportive working environment that values your contribution, supports your professional development and provides flexible working options, then Defence is the place for you!
At Defence, the opportunities are endless:
- A competitive remuneration and leave package and 15.4% superannuation.
- Defence is full of exciting work opportunities you will not find anywhere else. You can have multiple careers within the one organisation, with sites in all States and Territories.
- Defence invests heavily in developing the expertise of our people to ensure that everyone has the opportunity to work with great leaders and in great teams to deliver great capability.
- We know that as much as you may love your job, it is important to be able to get away. We provide generous leave entitlements for whatever happens in life.
- We provide a range of wellbeing programs dedicated to supporting you and your family through whatever work and life have to offer.
- You have free access to fitness facilities such as gymnasiums at most sites nationally, to support your mental and physical health.
- We offer flexible and agile ways of working to empower you to work in a way that reflects your circumstances and your lifestyle.
- Defence offers free parking at many Defence sites.
Our Ideal Candidate
Our ideal candidate will be a natural problem solver and will want to develop their service management career further.
The ideal candidate will have:
- Experience in Service Management and how this supports business in a multi-vendor integrated environment.
- Knowledge of ICT terminology.
- A high-level of communication and interpersonal skills to build and maintain relationships.
- The ability to liaise at all levels with a diverse range of suppliers and stakeholders, and develop written communications, reports and other documentation.
- The ability to analyse information providing timely advice, guidance and recommendations to decision makers.
- Strong organisational skills and ability to manage competing priorities, resources and meet deadlines.
- The ability to use initiative, innovation and agility to ensure support to Defence strategic direction.
- The ability to deal with organisational change in a proactive, positive and dynamic way.
Service management, contract management, some technical ICT knowledge, project management, procurement and/or financial management skills would be beneficial.
Training and development opportunities will be available for you to grow your career in service management.
To assess the suitability of candidates you may be requested to undertake online testing and video interviews.
Application Closing Date: Monday 18 September 2023
For further information please review the job information pack, reference CIOG/08446/23 on https://defencecareers.nga.net.au/?jati=E389AA29-6546-66B2-A7E5-D1F0192EBB7E.
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