EL1 Service Designer - VIC & NSW - [Archived Advertisement]
Chandler Macleod (View other jobs from this organisation)
EL1 Service Designer - VIC & NSW
About the Client:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.
This is a great opportunity for an EL1 Service designer to join this busy team for a short-term temporary assignment.
About the Role
- Leading, researching and identifying insights contributing towards Agency understanding of information.
- Conducting qualitative and quantitative research.
- Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
- Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
- Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
- Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
Skills required:
- Journey mapping
- Systems thinking
- Stakeholder engagement
- Strong organisational skills
- User research and analysis
- Report writing
- User research and analysis
- Prototyping and testing
- Data analysis and synthesis
- Workshop facilitation, understanding of co-design
Benefits
- ASAP Start Date pending clearance
- Temporary assignment until end of June 2025
- Full-time hours, Monday to Friday
- $602.55 per day + Super
- Multiple locations available: Richmond, Geelong and Newcastle
- Applications close 26/11/24
*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **
Email zoe.eagles@chandlermacleod.com
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Job Summary
- Closing Date:
- 26 Nov 2024
- Location:
-
VIC
NSW
- Salary:
- $602.55 per day + Super
- Work Type:
- Contract/Temp
- Category:
-
Policy/Strategy/Governance
Service Delivery
Stakeholder Engagement/Management
- APS Classification:
- Executive Level 1