First listed on: 16 May 2024

Senior Operations Officer



We have an exciting opportunity for Senior Operations Officers to join the Aged Care Quality and Safety Commission. We are seeking candidates that have demonstrated experience leading business improvement projects by reviewing operational processes, identifying gaps and implementing strategies to improve the efficiency and effectiveness of compliance activities.

The Senior Operations Officer will take a pivotal role assisting with the design and implementation of the operational assurance program, and the development and maintenance of operational frameworks, policies, business process maps and procedures. As part of this, the role will support improving the accuracy, timeliness and presentation of workflows.

The successful candidate will need to possess strong analytical skills, problem-solving abilities and attention to detail when conducting internal quality assurance reviews, in order to identify trends, report findings and make recommendations. The candidate will also need strong organisational skills and be able to research and plan to manage multiple projects and tasks to meet desired business deadlines.

For more information about the role, please refer to the Position Description located on our Careers at the Commission web page.

About the Group, Section and Team

The Senior Operations Officer role sits within the Operations section in Compliance Management Group (CMG). The Operations section provides workforce capability and capacity initiatives, workload and workflow management, operational process design, information management and technology support.

The Process and Assurance team is responsible for overseeing the development and maintenance of policies, procedures, templates and assurance activities that support CMG to identify improvements and implement strategies to enhance the efficiency and effectiveness of compliance activities.

More information about the Aged Care Quality and Safety Commission can be found on our website.

Key Accountabilities

  • Review business/team requirements and identifying gaps and changes needed in existing documentation, supporting a continuous improvement culture
  • Assist with the development and maintenance of operational frameworks, policies, business process maps and procedures
  • Assist with the design and implementation of an operational assurance program within CMG to support continuous improvement
  • Conduct regular internal quality assurance reviews and drafting reports on the outcomes
  • Identify and provide meaningful feedback to CMG teams that promotes quality and/or consistency improvements
  • Identify trends from internal quality reviews to be incorporated into the report of findings and recommendations
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow


Key capabilities

  • Ability to work with competing priorities, milestones and changing priorities
  • Excellent verbal and written communication skills
  • High level analytical and problem-solving skills
  • Commits to action, is highly proactive and takes responsibility for meeting the team’s milestones and objectives
  • Demonstrated ability to develop and maintain important relationships with stakeholders
  • Ability to effectively collaborate in a dynamic and proactive manner within a team environment, making use of team capabilities and supporting effectiveness of the team
  • Demonstrated knowledge of IT solutions, including the ability to learn and use new case management, project and/or reporting systems
  • Well-developed best practice research, planning and organisational skills while managing multiple projects/tasks
  • Experience in a regulatory environment (desirable)

Position eligibility
In addition to the above key candidate qualities, to be eligible for this position you must:

  • be an Australian citizen
  • satisfy a National Coordinated Criminal History Check

How to apply

Submit an online application through our Careers at the Commission webpage by 11.59 pm (AEST) on Sunday 2 June 2024

As part of your application, you will need to provide: 

  • Your resume (up to 3 pages maximum) 
  • A 500-word statement demonstrating how you meet the key capabilities and key accountabilities for the role as described in the position description

You are encouraged to refer to the APS6 Integrated Leadership System where relevant to assist you with your response. Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and statement may not be assessed and may not progress to the next recruitment stage.

Advertisement Contact

Any questions about the role should be directed to Bronwen Luck via
07 3740 0628 or

Merit Pool
A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).

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